Frequently Asked Questions

GDPR 1 question
  • What should you do to be GDPR-ready?

    Introduction

    The European Union has taken a monumental step in protecting the fundamental right to privacy for every EU resident with the General Data Protection Regulation (GDPR) which will be effective from May 25, 2018. Simply put, EU residents will now have greater say over what, how, why, where, and when their personal data is used, processed, or disposed. This rule clarifies how the EU personal data laws apply even beyond the borders of the EU. Any organization that works with EU residents’ personal data in any manner, irrespective of location, has obligations to protect the data. Claire is well aware of its role in providing the right tools and processes to support its users and customers meet their GDPR mandates.

    Claire’s Commitment

    At Claire, we have always honored our users’ right to data privacy and protection. We have never relied on advertising as a revenue stream. We have never served ads to our users. This means that we have no necessity to collect and process users’ personal information beyond what is required for the functioning of our products. We already have strong Data Processing Agreements, and we are revising them to meet the requirements of the GDPR. Claire Corporation participates in and has its compliance with the EU-U.S. Privacy Shield Framework. We recognize that the GDPR will help us move towards the highest standards of operations in protecting customer data.

    How is Claire preparing for GDPR?

    With a cloud application used by 2000+ users across 4 countries, Claire is gearing up to be GDPR compliant across all of its application, by the time the regulation comes into effect. As a data processor, Claire understands its obligation to help customers get ready for the big day. We have thoroughly analyzed GDPR requirements and have put in place a website where you can find all the information you need. Some of our ongoing initiatives are:

    • Identifying personal data – providing a roadmap for compliance in the days leading up to implementation.
    • Providing visibility and transparency – The most important aspect of GDPR is how the collected data is used. As a data processor, Claire’s key role is to provide our customers (the data controllers) with the access to effectively manage and protect their user data. Claire is exploring ways to make optimal product enhancements without compromising on performance so that we can provide better transparency to our customers.
    • Enhancing data integrity and security – As our customers tighten their data security measures, Claire would like to extend a helping hand. We’re streamlining the processes for our cloud applications by implementing IT policies and procedures that provide end-to-end security.
    • Portability and transferability of data – GDPR gives end users the right to either receive all the data provided and processed by the controller or transfer it to another controller depending on technical feasibility. With this new right in mind, Claire is working on further enhancing its data exporting capabilities to enable export even at the individual level.

    What does this mean for our customers?

    We understand that meeting the GDPR requirements will take a lot of time and effort. And as your partner, we want to help you make your process as seamless as possible, so that you don’t have to worry about compliance and can focus more on running your business. Some of our product enhancements are about to make it easier for you to:

    • Provide access controls
    • Encrypt, anonymize or delete user data
    • Perform data audits or assessments using data processing logs
    • Create provisions for data subjects rights
    • Enhance security for user data

    What should you do to be GDPR-ready?

    If you are just getting started with GDPR compliance in your organization, here’s a quick to-do list to keep in mind.

    • Create a data privacy team to oversee GDPR activities and raise awareness
    • Review current security and privacy processes in place & where applicable, revise your contracts with third parties & customers to meet the requirements of the GDPR
    • Identify the Personally Identifiable Information (PII)/Personal data that is being collected
    • Analyze how this information is being processed, stored, retained and deleted
    • Assess the third parties with whom you disclose data
    • Establish procedures to respond to data subjects when they exercise their rights
    • Establish & conduct Privacy Impact Assessment (PIA)
    • Create processes for data breach notification activities
    • Continuous employee awareness is vital to ensure continual compliance to the GDPR

    Claire – Customer – Customer data and GDPR

    Claire is a Data Processor it means that we process / store data that we receive from your systems or manual put into or systems by You the Data Controller

    Data we process: We receive and store Personal data from your customers as Name, Title or Gender, email, Phone nr, adres. – General Car and Workorder information.

    Data WE DO NOT Process: or store Special personal information like, religion, way of life, race, political art, health, personal financial situation, social security nr.

    Claire will not share or deliver data with other companies without your permission, except for the company’s we use to process and store or data as provided into this document.

    Claire is using Google Cloud Services and is GDPR compliant. We store data in Google datacenters in Belgium and The Nederlands. https://cloud.google.com/security/gdpr/ We use zoho analytics and Google analytics to analyse the use of or software and build reports for the Controller. V20180520.01

    More:

    GDPR – AVG Claire

    Claire – dataovervieuw

Handy to know 3 questions
  • How can I request more information from the technician afterwards?

    How can I request more information from the technician afterwards?

    Has the technician completed his check and if you as a service adviser or check workshop require additional information about an item or do you want the technician to add photos afterwards?

    You can easily do this with the INFO button. The INFO button changes the status of the work order and the technician will see this in his tablet as well as in the Claire dashboard.

    When he opens this he can see the question from the service adviser and perform an extra cortole where he can answer the question. This can be done exactly as in every another check with text, photo, video, advice points, etc.

    Do you want to know how the INFO button works? Click here.

  • Characters of an item do not fit in the field

    Characters of an item do not fit in the field

    When you place your cursor (mouse) on the item, the full text is displayed. Below is an example with the name of the customer, of course you can also apply this to the other fields.

  • How to get more information about the customer?

    How to get more information about the customer?

    You are in the work order of the car in Claire and would like to contact the driver, owner or contractor. Then you can do this very simply without having to go back to your DMS. On the left you see the data of the customer and the car. A small information icon is attached to each of these data.

    When one clicks on this icon, more information regarding that subject will appear. Below an example.

     

     

     

Support 5 questions
  • Which check when?

    Which check when to use? Are you making the right choice?

    Standard check:
    • Maintains service
    • Technical control
    • seasonal check Winter/summer
    • Recall action (when using the bridge)

    Quick check:• Complaints
    • Quick Reparations
    • Rework appointments whose previous check is > 3 weeks

    Warrenty/info:
    additional on the Standard or quick check
    • process warrenty order
    • Making a simple diagnosis
    • Recall action (without using the bridge)

    Rework check:
    • Rework appointments whose previous check is < 3 weeks

  • Characters of an item do not fit in the field

    Characters of an item do not fit in the field

    When you place your cursor (mouse) on the item, the full text is displayed. Below is an example with the name of the customer, of course you can also apply this to the other fields.

  • Why doesn’t the PDF open?

    Do you have a problem when you try to open the PDF file in claire?

    If you have problems opening the PDF in Claire, this may be because your browsers are blocking the pop-up.
    This will be displayed on the right in the Url bar.
    Look al like in the image below.

  • Why not all EVA interventions are imported to Claire?

    It can happen that not all interventions come from Claire in Claire. This is due to the fact that the interventions taken from ServiceBox are not automatically scheduled.

    Below is a step-by-step description of how interventions from ServiceBox can also be displayed on the EVA planning. Then follow the steps below.

    1. Open RO in EVA and click on planning
    2. A pop-up will appear. You click here on “interven./classification” and then click on the “OK” button
    3. A new pop-up screen appears where you can copy the intervention from invoicing to planning. You can do this by selecting the relevant line and clicking on the arrow in the middle
    4. Because the intervention is now shown in the planning, it will also be included in Claire after some time.
  • What to do when we change form DealerManagementSystem?

    What to do when we change form DMS?

    If you are going to change DMS within your organization, it is important to report this to Claire early (at least 2 months before the change). You can do this by creating a support ticket. When you switch our team can see in this way whether we offer support to your new DMS supplier. You will then be contacted to discuss the necessary technical data.

    DealerManagementSystems we offer support to.
    EVA
    EVA BE
    EVA in de Cloud
    Evolutive
    ICAR
    NT Car
    VCD
    Wincar
    Incadea
    Autoline

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