Claire supports every little step within the after-sales process thanks to a digital work orders, a EVHC module, clear process steps and customer communication. In addition, Claire generates reports that make all actions transparent and measurable.
The core of Claire is process management. Claire supports every step within the digital aftersales process, It’s all starting with work order preparation, right up to the return of the car to the customer. Every step is recorded during this process. By this way we make all actions visible to all staff within the after-sales process. Like that we avoid confusion and make any action transparent.
A clear and transparent process brings more structure and a better flow within the after sales process, so more peace in the workplace and more time for the customer. This results in higher customer satisfaction. More turnover per workplace with an improvement in the wage-parts ratio. So we are going to sell more parts per invoiced hour. A higher efficiency whereby 1650 invoiced hours per technician is the rule rather than the exception. can you count with us?
The digital work order in Claire is available for both the desktop and the android tablet app. Thanks to a connection between Claire and your DMS or GMS, Claire collects all the information needed in order to provide the digital work order with the correct information. This includes specific data such as details about appointments and cars.
All actions and process steps are measured in Claire. As a result, the reporting module quickly shows where potential bottlenecks are, where things are going well and where improvements are possible. That way we can get a little better every day!
Claire has connections with various Dealer Management Systems (DMS or GMS) including: Eva, Autoline, Autoline DRIVE, ICAR, Wincar, NTcar, Myengine and Carsys. Through it we guarantee that the relevant information becomes available in Claire, thus avoiding duplication!
